Terms of Service

1. Order Confirmation Process

To ensure accurate order information and smooth delivery, our order confirmation process is as follows:

• Inquiry and quotation: after you submit an inquiry through the website, email or phone, we will issue a formal quotation within 1-3 business days based on the product specifications provided (size, material, finishing, quantity, etc.).
• Sample confirmation: for customized products, we will provide a digital or physical sample for your confirmation before mass production. Once the sample is confirmed by you in writing (including email, WeChat or other electronic means), it shall be deemed as final approval of product specifications, material, finishing and color, and mass production will be strictly carried out according to the confirmed sample.
• Order effectiveness: the order becomes effective and enters production scheduling after you sign or confirm the quotation/contract and pay the deposit as agreed.

2. Delivery and Lead Time

Lead time is calculated from the later of the date of sample confirmation or the date the deposit is received. Specific arrangements are as follows:

• Lead time agreement: the standard lead time for regular products is 7-15 business days, subject to the quotation/contract. Lead time for complex processes or large-volume orders will be negotiated separately.
• Delayed delivery: we will not be liable for delays caused by force majeure (see Section 6) or your reasons (such as delayed sample confirmation, delayed design files, or mid-process changes). If the delay is caused by us, both parties will negotiate a solution in good faith.

3. Payment Terms

To protect the rights of both parties, payment shall be made in accordance with the following terms:

• Deposit: customized orders require a deposit of 30%-50% of the total contract amount before production can be scheduled.
• Balance: the remaining balance shall be paid before shipment, or settled according to the payment period agreed in the contract.
• Payment methods: bank transfer and corporate account remittance are supported. Specific account details are shown in the quotation/contract.

4. Design and Intellectual Property

We respect and protect the intellectual property rights of both parties. Specific provisions are as follows:

• Design files provided by you: the intellectual property rights of design drawings, text, trademarks and other content provided by you belong to you. You must ensure that the design files provided do not infringe any third-party intellectual property rights; otherwise, you shall bear all legal liabilities arising therefrom.
• Design services provided by us: if you entrust us with design/typesetting services, the intellectual property rights of the design results belong to you (additional fees apply), but we reserve the right to use them in our portfolio or case presentations (confidentiality treatment can be requested).
• Confidentiality obligation: we undertake to keep confidential the design drawings, product information, purchase quantities and other business information provided by you, and will not disclose them to any third party without your written consent.

5. Acceptance and Claims

To ensure that both parties agree on product quality, acceptance shall be carried out in accordance with the following terms:

• Acceptance standard: the confirmed sample or the quality standard agreed in the contract shall prevail.
• Acceptance period: you shall complete acceptance within 3-7 business days after receiving the goods. If there is any quality objection, you shall notify us in writing (including email) within the above period and provide relevant evidence (such as photos or videos).
• Consequences of overdue: if no written objection is raised within the above period, the products shall be deemed accepted.

6. Force Majeure

We will not be liable for breach of contract due to inability to perform or delay in performing orders caused by force majeure such as natural disasters, war, government actions, epidemics, or raw material supply interruptions. The affected party shall notify the other party in writing within 3 days after the occurrence of the event and provide relevant proof.

7. Dispute Resolution

These Terms are governed by the laws of the People's Republic of China. Any dispute arising from these Terms or order performance shall be resolved through friendly negotiation between both parties; if negotiation fails, either party may file a lawsuit with the people's court at the location of the Company (i.e., Dongguan).